HISTORY & VISION
LEADERSHIP & CORPORATE

OUR STORY

Since 1974…WE KEEP OUR WORD.®

<p>Established in 1974, AROPE has become one of Lebanon's Major Players in the Insurance Industry. Since its Foundation more than 40 years ago, AROPE has maintained continuous Growth and Sustained Development and its Excellent track of good Reputation and Credibility. Operating in all Lines of Insurance, AROPE is committed to providing the Finest Service to its Partners and Customers while focusing on Building a Relationship based on Trust, Integrity, Respect, Professionalism, and Dedication.</p>

Our Milestones

WE KEEP OUR WORD.®

As a High Performing Company, AROPE does not stand still; we Adapt, Innovate and Respond to changing Conditions but always We Keep our Word.® AROPE’s committed to ensuring Customer Satisfaction and Employees Engagement by defining Long-Term both Business and Talent Management Strategies.

Open with Integrity
Open with Integrity
We cherish Vital Values in our Relationship with Business Partners, Agents, Valued Customers, Worldwide Re-Insurers, Other Companies, and Our Talented Employees.
Dedicated to Product and Service Excellence
Dedicated to Product and Service Excellence

We Listen, we Care, we Understand and we Adapt our Strategy to answer our Clients ever evolving Needs. This is the Key of our Customers Historical Loyalty over the past three decades.

Responsible, Socially, Financially and Environmentally
Responsible, Socially, Financially and Environmentally

We are distinguished in Financial Transparency and Discipline. We clearly communicate our Figures annually. With our Social Responsibility and our comprehensive Insurance Solutions, we attend for our Customers in their Life Journey and prepare them for Future Uncertainties, and we actively Sponsor and Support Communities in their Social Causes.

Respectful for our People
Respectful for our People

We manage the Talent of our People; we encourage Initiatives and Enhance their Engagement and Loyalty to their Company. We empower the Team with continuous Training and Development Programs to develop their Skills and Competencies, to better serve our Customers and to help them meet the Needs of today’s World.

Proactive
Proactive

We adapt Smartly and Quickly to the ever changing and uncertain Environment of the Region. With its conservative yet open Strategy, we evaluate to Evolve, we react to Progress and we anticipate to respond Proactively.

Misson, Vision & Goals

Mission
Mission
Our Mission is to help people manage the risks of everyday life, recover from the unexpected and preserve their lifetime financial Security.
Vision
Vision

Our Vision is to be a Regional Insurance Financial Services Leader, offering Innovative and Effective opportunities for Protection, Savings and Investment, consequently providing Security for all of our Stakeholders.

Growth & Profitability
Growth & Profitability

Achieve a steady Growth and increase Profitability to maintain Financial Strength and Sustainable Development.

Quality
Quality

Provide the Finest Services to our Business Partners and Customers coupled with Professionalism and Excellence

Our Innovations

AROPE, a trendsetter in the Lebanese Insurance Mart launches at least one new innovative product or service every year

  1. Mobile Website & Mobile APP

    For iOS, Android & Blackberry smartphones

  2. AROPE Visa Signature Credit Card

    the first of its kind in Lebanon for the insurance sector loaded with benefits!

  3. “Allo…Hayete”

    the most innovative Life Micro-Insurance exclusively available via mobile

  4. Pay Your Policy Online

    a new digital service providing a high payment flexibility with the digital safety & convenience thanks to Cybersource Secure Payment Gateway

  5. TEMA “ Traffic Expert Mobile Application

    a special mobile application dedicated to Traffic Experts, intended to accelerate and simplify the process following an accident.

  6. DOOZY

    A New Direct Insurance Business by AROPE Insurance making insurance Smart & Easy!

QUALITY POLICY

AROPE is committed to satisfying Customer’s expectations by:

  • Supplying competitive quality insurance products
  • Supplying insurance products that comply with applicable regulatory requirements
  • Ensuring prompt claim processing
  • Providing a consistently efficient service
  • Building long-term relationships with customers

<p>To that end, and in the aim of continual improvement, AROPE implements a Quality Management System model in conformance with the requirements of ISO 9001.</p>

about-quality-policy

SHAREHOLDERS

shareholder

Holding 89.04% of AROPE Insurance Shares, BLOM BANK is a leading Lebanese bank which has repeatedly and unanimously been selected as the Best Bank in Lebanon by the most recognized regional and international institutions. Its successful business model is based on universal banking models which include: Commercial Banking, Corporate Banking, Private Banking, Investment Banking, Asset Management, Retail Banking, Islamic Banking, Brokerage Services, and Insurance Products and Services.

Holding 9.89% of AROPE Insurance shares, SCOR is a multi-cultural triple-engine Group, present in 5 continents, and organized around two main businesses: SCOR Global P&C (Property & Casualty Reinsurance) and SCOR Global Life (Life Reinsurance), plus an Asset Management business, SCOR Global Investment.

BOARD OF DIRECTORS & MANAGEMENT TEAM

Mr. Fateh Bekdache, Chairman & CEO

Members of the Board

  • SCOR SE
  • Mr. Samer Azhari
  • Mr. Serge Osouf
  • Mr. Patrick Loisy
  • Mr. Rami Hourieh
  • Mr. Marwan Jaroudi
  • Mr. Talal Baba
  • Mrs. Jocelyne Chahwan
  • Ms. Faten Douglas

General Management

  • Mr. Fateh Bekdache, General Manager
  • Ms. Faten Douglas, Deputy General Manager
  • Mr. Ghassan Labban, Assistant General Manager - Finance & Accounting
  • Mr. Patrick Gerges, Assistant General Manager - Planning & Investment

REINSURERS

AROPE Business is covered by Prominent and Highly-Rated International Reinsurers, including:

Scor Se | France
Scor Se | France

Scor SE is a French-based Group of Financial Services companies ranked as the World’s Fifth-largest Reinsurer and rated AA- by Standard & Poor’s, A+ by AM Best, Aa3 by Moody’s, AA- by Fitch.

Mapfre Re | Spain
Mapfre Re | Spain

Mapfre Re is a Spanish Company rated AA- (Very Strong) by S&P, A+ (Superior) by A.M. Best, AA (Very Strong) by Fitch, and Aa3 (Excellent) by Moody's, offering Wide Range of Reinsurance Services in all Classes of Business.

Munich Re| Germany
Munich Re| Germany

Munich Re is one of the World’s Leading Reinsurers operating Worldwide in all Lines of Insurance and Specialized in Solutions for Complex Risks. Munich Re is rated AA- (Very Strong) by S&P, A+ (Superior) by A.M. Best, AA (Very Strong) by Fitch, and Aa3 (Excellent) by Moody's.

Gen Re | Usa
Gen Re | Usa

Gen Re is one of the Leading Reinsurers in the World represented in all Major Reinsurance Markets. Gen Re maintained a Superior Rating of AA+ by S&P, A++ by A.M. Best and Aa1 by Moody’s, while offering the Best Customers Experience in the Market.

Hannover Re | Germany
Hannover Re | Germany

Hannover Re is the Third largest Reinsurer in the World and is rated AA- by S&P and A+ by A.M.Best.

FACTS & FIGURES

Key Consolidated Financial Indicators for 2020
Gross Premium

$87,647,300

Gross Premium

Life

$19,605,756

Life

Non-Life

$68,041,544

Non-Life

Incurred Claims

$42,657,011

Incurred Claims

Paid Claims

$59,002,170

Paid Claims

Annual Report

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Corporate Profile 2019

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Corporate Profile 2018

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Corporate Profile 2017

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Corporate Profile 2016

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Annual Report 2015

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Annual Report 2014

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Annual Report 2013

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Corporate Profile 2020

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