Headoffice Working Hours Monday - Friday: 8:00 AM till 5:00 PM

HISTORY & VISION

LEADERSHIP & CORPORATE

OUR STORY

Since 1974…WE KEEP OUR WORD.®

Established in 1974, AROPE has become one of Lebanon's Major Players in the Insurance Industry. Since its Foundation more than 40 years ago, AROPE has maintained continuous Growth and Sustained Development and its Excellent track of good Reputation and Credibility. Operating in all Lines of Insurance, AROPE is committed to providing the Finest Service to its Partners and Customers while focusing on Building a Relationship based on Trust, Integrity, Respect, Professionalism, and Dedication.

Our Milestones

2022

AROPE Launches its New Logo & Brand Identity!
2013

AROPE moves to its New Headquarters in Zalka
2012

AROPE Lebanon Team doubled in five years’ time to reach more than 200 Employees
2008

AROPE inaugurates 2 subsidiaries in Egypt
2001

AROPE is the first Financial Institution in Lebanon to be awarded ISO9001:2000 Certification for Quality Management.
1995

“Société Arabo-Européenne D’Assurances et De Réassurances“ becomes AROPE Insurance S.A.L. and inaugurates its New Head Office in Monte Marina Center, in Verdun, Beirut
1989

BLOM Bank buys Guardian Royal Exchange Shares and owns 86.33% of the Company
1974

"Société Arabo-Européenne D'Assurances et de Réassurances" is established in Beirut, Al-Ajami Square, with BLOM, SCOR SE and Guardian Royal Exchange as Founders

OUR SIGNATURE

As a High Performing Company, Arope does not stand still; we Adapt, Innovate and Respond to changing Conditions but always we keep our word^®Arope's committed to ensuring Customer Satisfaction and Employees Engagement by defining Long-Term both Business and Talent Management Strategies.

Open with Integrity

We cherish Vital Values in our Relationship with Business Partners, Agents, Valued Customers, Worldwide Re-Insurers, Other Companies, and Our Talented Employees.

Dedicated to Product and Service Excellence

We Listen, we Care, we Understand and we Adapt our Strategy to answer our Clients ever evolving Needs. This is the Key of our Customers Historical Loyalty over the past four decades.

Responsible, Socially, Financially and Environmentally

We are distinguished in Financial Transparency and Discipline. We clearly communicate our Figures annually. With our Social Responsibility and our comprehensive Insurance Solutions, we attend for our Customers in their Life Journey and prepare them for Future Uncertainties, and we actively Sponsor and Support Communities in their Social Causes.

Respectful for our People

We manage the Talent of our People; we encourage Initiatives and Enhance their Engagement and Loyalty to their Company. We empower the Team with continuous Training and Development Programs to develop their Skills and Competencies, to better serve our Customers and to help them meet the Needs of today’s World.

Proactive

We adapt Smartly and Quickly to the ever changing and uncertain Environment of the Region. With its conservative yet open Strategy, we evaluate to Evolve, we react to Progress and we anticipate to respond Proactively.

Misson, Vision & Goals

Mission

Our Mission is to help people manage the risks of everyday life, recover from the unexpected and preserve their lifetime financial Security.

Vision

Our Vision is to be a Regional Insurance Financial Services Leader, offering Innovative and Effective opportunities for Protection, Savings and Investment, consequently providing Security for all of our Stakeholders.

Growth & Profitability

Achieve a steady Growth and increase Profitability to maintain Financial Strength and Sustainable Development.

Quality

Provide the Finest Services to our Business Partners and Customers coupled with Professionalism and Excellence

Our Innovations

AROPE, a trendsetter in the Lebanese Insurance Mart launches at least one new innovative product or service every year

Mobile Website & Mobile APP

For iOS, Android & Blackberry smartphones

2012-2013
2014

AROPE Visa Signature Credit Card

the first of its kind in Lebanon for the insurance sector loaded with benefits!
“Allo…Hayete”

the most innovative Life Micro-Insurance exclusively available via mobile

2015
2016 - 2017

Pay Your Policy Online

a new digital service providing a high payment flexibility with the digital safety & convenience thanks to Cybersource Secure Payment Gateway
TEMA “ Traffic Expert Mobile Application

a special mobile application dedicated to Traffic Experts, intended to accelerate and simplify the process following an accident.

2017
2017

DOOZY

A New Direct Insurance Business by AROPE Insurance making insurance Smart & Easy!

QUALITY POLICY

At AROPE, we strive to achieve a reputation for delivering quality services and we are committed to meet the needs and expectations of our customers. We have established a comprehensive quality assurance system in line with all the requirements of ISO 9001:2015. Our quality assurance system focuses on the following principles:

Quality is the responsibility of every employee at AROPE
Ethical workmanship that complies with applicable regulatory requirement is paramount
Products and services are delivered on time, every time
Digitization is part of our DNA and is the foundation of our operational excellence
Continuous improvement and training are vital to ensure that our customers receive high quality products and services
Our management systems, products, customer service and employees are measured in terms of performance, which enables the continuous improvement culture

The entire AROPE team takes personal ownership to meet customer requirements and adheres to the spirit and intent of the quality management system.

SHAREHOLDERS

Holding 89.04% of AROPE Insurance Shares, BLOM BANK is a leading Lebanese bank which has repeatedly and unanimously been selected as the Best Bank in Lebanon by the most recognized regional and international institutions. Its successful business model is based on universal banking models which include: Commercial Banking, Corporate Banking, Private Banking, Investment Banking, Asset Management, Retail Banking, Islamic Banking, Brokerage Services, and Insurance Products and Services.

Holding 9.89% of AROPE Insurance shares, SCOR is a multi-cultural triple-engine Group, present in 5 continents, and organized around two main businesses: SCOR Global P&C (Property & Casualty Reinsurance) and SCOR Global Life (Life Reinsurance), plus an Asset Management business, SCOR Global Investment.

BOARD OF DIRECTORS & MANAGEMENT TEAM

Mr. Fateh Bekdache, Chairman & CEO

Members of the Board

SCOR SE Represented by Mr. Jean Paul Conoscente
Mr. Samer Azhari
Mr. Serge Osouf
Mr. Patrick Loisy

Mr. Rami Hourieh
Mr. Marwan Jaroudi
Mr. Talal El-Baba
Ms. Jocelyne Chahwan
Ms. Faten Douglas

General Management

Mr. Fateh Bekdache, Chairman & General Manager
Ms. Faten Douglas, Deputy CEO
Mr. Ghassan Labban, Financial Consultant to the Chairman
Mr. Patrick Gerges, Chief Financial Officer
Mr. Charbel Chaanine, Director Business Development

REINSURERS

AROPE Business is covered by Prominent and Highly-Rated International Reinsurers, including:

Scor Se | France

Scor SE is a French-based Group of Financial Services companies ranked as the World’s Fifth-largest Reinsurer and rated A+ by Standard & Poor’s, A by AM Best, A1 by Moody’s, A+ by Fitch.

Mapfre Re | Spain

Mapfre Re is a Spanish Company rated A+ by S&P, A (Excellent) by A.M. Best, offering Wide Range of Reinsurance Services in all Classes of Business.

Munich Re| Germany

Munich Re is one of the World’s Leading Reinsurers operating Worldwide in all Lines of Insurance and Specialized in Solutions for Complex Risks. Munich Re is rated AA- (Very Strong) by S&P, A+ (Superior) by A.M. Best, AA (Very Strong) by Fitch, and Aa3 (Excellent) by Moody's.

Gen Re | Usa

Gen Re is one of the Leading Reinsurers in the World represented in all Major Reinsurance Markets. Gen Re maintained a Superior Rating of AA+ by S&P, A++ by A.M. Best and Aa1 by Moody’s, while offering the Best Customers Experience in the Market.